Keith Turbyfill
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35 Davis Dr., Research Triangle Park, NC |
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919-997-7241_turby@nortel.com |
Objective
Career opportunity in information systems which will utilize the plethora of experience I can offer to solve difficult business intelligence issues in information systems and business operations.
Summary of Qualifications
Ability to manage work on multiple concurrent projects in an effective and efficient manner.
Strong interpersonal communication skills which enable me to consult directly with customers and management to accurately identify and collect requirements to produce high quality innovative solutions.
Exceptional working knowledge and programming skills on UNIX, Windows, and VAX/VMS operating systems. Excellent programming skills in shell and system script languages including: Perl, PHP, sh, csh, ksh, DCL, as well as application specific scripting. Ability to program in various programming languages including ANSI C and VB.
Highly skilled in Data Communications and networks which includes knowledge of the following protocols: TCP/IP, X.25, X.75 as well as configuration and management of network devices.
Effective time management skills to deliver high quality innovative solutions to business problems with very aggressive schedules
Strong technical writing skills which includes the ability to write High Level Design, Requirements, and End-user manuals and documents.
Ability to provide technical training for internal and external customers resulting in personal productivity gains.
Received Northern Telecom Quarterly Employee Recognition Award, 1992, Award of Merit, 1996.
Professional Experience
Nortel Networks, Research Triangle Park, NC
Technical Education Center Advisor
Manage all systems in the Nortel Networks Technical Education Center Network Operations Center. Design and implement the infrastructure for the Operations Center. Setup and manage backup servers, metadata servers, and domain servers (including DNS and DHCP). Develop and maintain project plans for all major systems projects. Participate in forecasting, planning, budgeting and purchasing process. As operations shift toward stable maturity, my focus is delivering complete solutions to address operational and business needs. This includes the development and implementation of large-scale automated imaging solutions, a global ticketing system, global inventory, and large numbers of custom tools to manage data and automate manual tasks. An increasing focus with all solutions is to make them globally accessible and simple to use -- usually by providing browser-friendly interfaces. Most projects utilize variety of databases, operating systems, server and client/desktop tools. My projects are consistently recognized as resulting in significant cost savings and operational improvements.
Network Management Center Senior Engineer -- 1996 to 1998
Managed all systems and networks in the Nortel (Northern Telecom) Network Management Center. Established procedures for operations and problem escalation. Provided requirements for personnel position profiles, hardware, and connectivity requirements. Provided solutions for various operational requirements during the Centers inception. Provided from-scratch design and setup on HP-UX and SUN UNIX servers and workstations, Windows NT servers, Windows 95 PCs, Routers and Terminal Servers, Hubs, Modem racks, and CSU/DSUs for 56K (synchronous backup lines) and T1 network links for primary operations. This body of work was the basis of the systems and networks infrastructure for the Nortel Network Management Center.
Desktop Services Senior Engineer -- 1994 to 1996
Served as a primary member
on a team established to replace existing support for UNIX and PC servers
and desktop machines for the Nortel unit responsible for providing technical and
emergency support to customers . Established new network servers for Network Domain information,
Modem Pools, and Web Sites. Developed procedures for the most common system
support tasks. Provided 2nd/3rd level support for all UNIX, DOS, and Windows issues.
Workstation Products Senior Engineer -- 1993 to 1994
Provided system administration and support for new product UNIX systems. Created custom solutions for engineering tasks (via third party software, scripts, and custom ANSI C programs). Provided input to the New Product Introduction (NPI) process during product development for the Digital Trunk Testing platforms and applications. Mentored junior engineers in areas of expertise. Created procedures for the system and applications which served both the developer and support engineer community.
Provided system support for SUN UNIX, VAX, and Personal Computer systems. Responsibilities included application support and system management for LANs, SUN OS, VAX VMS, and DOS/Windows. Worked as a troubleshooter on problems for internal and external customers. Provided customer training and technical presentations in support of sales engineering. Wrote custom programs and applications to support installation, AMA billing, and operations. Provided support to other engineers on areas of expertise. Initiated several computer based improvements for marketing, time management, and engineering tools. Created, tested, and installed customer networks (Northern Telecom Data Packet Network systems). Provided VAX/VMS system, utility, and database support. Configured network management systems and trained network operators. Provided technical training for junior engineers.
North Carolina National Bank (NationsBank/Bank of America), Charlotte, NC
Computer Services Information Systems Analyst -- 1987 to 1989
Provided end-user support
for personal computers and internal networks. Served as an officer of the
corporation. Provided recommendations and implemented solutions for business
needs within the banks various organizations. Drafted and evaluated the
results during the RFP (Request for Proposal) process for equipment selection.
Created a corporate walk-in center for users to access cutting-edge hardware,
applications, printing and network tools. Created and implemented an automated
file transfer system for branch to main corporate banking.
Operations Technical Analyst -- 1985 to 1987
Responsible for
maintaining end-user applications and communication systems of bank to bank
transmissions. Assisted in VAX/VMS system administration. Automated an operator
intensive communications center with a menu-driven interface resulting in
significant cost savings due to simple operation, speed, and accuracy of
transmitted transactions. This system was responsible for all
external (other banks, corporate
customers) financial transmissions
(payroll, funds transfers, and other payments) into the bank headquarters, and
served as a secure front-end to the bank mainframes for this task.
US ARMY
42nd LANCE Nuclear Battalion Specialist -- 1976 to 1979
Was responsible for
physical control of essential missile firing components for the entire Battalion. Served
as Service Battery primary contact lead during alerts. Received several military
awards including Army Commendation Medal from Secretary of the Army
Clifford Alexander.
Education and Training
1979 to 1981 General
Studies, Western Carolina University, Cullowhee, NC
1974 to 1976 College
Prepatory, Bob Jones Academy, Greenville, SC
Oracle Database, Oracle
Corp., Washington, DC 1986 Lotus Graphics Product
Council, Boston, MA 1987 Advanced Dbase/Lotus, Queens College, Charlotte,
NC 1987 Freelance, Lotus Corporation, 1987 Judge & Proctor, 8th Annual International Computer Contest, Univ.
of Wisconsin, 1987 LAN Management, Cedalion Systems, 1988 Database Administration, Northern Telecom, 1989
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Copyright © 2005, Keith Turbyfill. All rights reserved. |